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Terms & Conditions

This website is operated by Double Boxed Toys Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Double Boxed Toys Ltd.

Double Boxed Toys Ltd have a range of various trading names including but not limited to Double Boxed Toys, DBT and DB Toys.

The below clarifications are provided to outline the terms and conditions of purchasing through Double Boxed Toys. Here we will clarify box conditions and delivery times.

  1. We do not guarantee the box condition of any items. If the boxes are bent, dented, crushed, or scored this is not guaranteed. 
  2. Double Boxed Toys are not responsible for the condition of sealed items/collectors’ boxes and items we cannot view internally prior to shipping such as Funko branded mystery boxes.
  3. All refunds will be processed 14 calendar days after request.
  4. Any costs associated with returns outside of the UK will be covered by the customer and Double Boxed Toys will not provide return shipping labels.
  5. Our-order allocation service. We source and allocate this item to you. Pre-Order Allocation is a provided service which differs from a standard pre-order.
  6. All standard sized pops sold during ‘Sales', ‘Mystery Boxes’ and 'Special Offer' periods are not guaranteed to be mint condition. We look after them the same way we do with all other orders, but items may have signs of wear and tear.
  7. Box condition is not guaranteed for bulk order customers (customers ordering multiples of the same product) or international deliveries. Any/All Damage reported through bulk purchasing/business to business customers are to be returned at the expense of the buyer.
  8. If for any reason a product licence is not approved from a pre-sale item, payment will be refunded in full on the day, we receive notification.

Double Boxed Toys Ltd offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms & Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or country of residence, or that you are the age of majority in your state, province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. All images used within our website should be considered as stock images with a specific emphasis on UK exclusives. All of the images use within are site should be considered as 'stock images' with a specific emphasis on 'UK' and 'European Exclusives'. These pops may or may not have the 'UK' and 'European' silver exclusive sticker. This is down to Funko releasing the Pops to US with it without the silver sticker. Please enquire directly if you wish to seek further clarification.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

All orders are taken as a “request to supply”. Such requests include the obligation to pay for the goods.

Orders are placed on the system as request reservations with card payment details held by Shopify Payments, or, if selected, payment details processed by other third party payment processing company.

The order acknowledgement sent to customers is not a guarantee to supply, not a contract, and it is not an invoice. Customers should always check their acknowledgement to ensure that their requests have been entered correctly. 

We reserve the right to accept or reject any order for any reason at our absolute discretion.

No Sales Contract is formed until dispatch of goods. Each contract so formed is specific to the items shipped. Other open “requests to supply” orders will generate separate, individual, and unconnected contracts on the date each is dispatched.

Except for our in-stock items that are clearly marked, all other items are ordered directly from distribution and are in addition subject to the distributor's processing time. Once these items are received, these will then be dispatched at which time the Sales Contract is formed.

Exclusive items ordered from distribution may have generic exclusive stickers on the packaging and may not necessarily carry the exclusive sticker shown in the sample image.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. Quality issues include but not limited to paint defects, mis-mouldings and pop damage and such issues should be reported directly to the manufacturer.

Over-sized nonstandard items are not covered for any outer box damage, wear, or tear. All standard sized items are covered to a grade 9 (item is acceptable in a condition we would accept within our own collections).

A pre-order item is an item that is not yet in general release and that the manufacturers have given an aproximate date for initial release. (e.g. An item ordered in January which will have its 1st release in May.) This does not include items which are re-released by any manufacturer or company.

These additional terms & conditions govern any sales of pre-order items:

Pre-order items will ship once they are released by the manufacturer and received by us from our distributors. All pre-order items are paid in full specifically for you the customer, as you order, and we pay our suppliers. All orders of multiple items with multiple release dates will only be shipped when the entire order is ready for shipping. You may pay an additional shipping charge to have the order separated and part shipped. Some orders may be part shipped at our discretion.

Please review our full return and cancellation policy for more details.

If there is a problem with any of the items that you have received please contact us immediately. You must report any order discrepancies within 48 hours of order receipt.

Date of delivery is defined within these Terms & Conditions as when the tracking shows the items as delivered or two working days after date of dispatch if sent un-tracked.

You must inform us within 14 days of receipt if you wish to cancel or return an item(s) by using our Customer Services Contact Form. In all cases we shall give you a returns authorisation number and return instructions. If the order is a pre-order or pre-order allocation a service charge restocking fee will be applied.

All returns must be pre-authorised and must be returned to us within the 14 calendar days notifying us of your request to return. Items must be returned via registered mail and the customer is responsible for all return carriage costs.

If any item is delivered to your address and the signature on the parcel is not correct and you claim not to have the parcel, it is your responsibility to contact your local delivery depot first to resolve this issue before contacting us. We can only deliver to the addresses provided to us and we cannot be responsible for who signs for the parcel at your address. If you would like a higher level of courier service or if you have a special delivery request, please contact our customer service team who will arrange a quotation for you.

You must notify us within 14 days of the dispatch notification if you have not received delivery of your item(s). Outside of this time frame we are unable to raise a dispute with our delivery partners.

If you wish to have your parcel insured, please contact our team and we will arrange a quotation for you.

All items must be returned in original packaging with all seals intact and in re-saleable condition.

The Consumer Contracts Regulations 2013 state that:

If the value of the goods is diminished by any amount as the result of handling of the goods by the consumer beyond what is necessary to establish the nature characteristics and functioning of the goods, the trader may recover that amount from the consumer, up to the contract price" Handling" in this context is specified in the regulations as …" that might reasonably be allowed in a shop "
Limitation of Liability: Double Boxed Toys Ltd shall only be liable to refund (where applicable) up to the amount paid (if any) by the Customer for the goods returned along with standard outbound postage cost (if any). Double Boxed Toys Ltd are not liable for any other losses or compensation. Please note that requests for reimbursement or replacement for packaging will not be accepted. Replacement goods may be re-shipped in original packaging. Re-imbursement will be made by the same means as payment was affected. 

Double Boxed Toys Ltd reserve the right of deduction under the Regulations for any diminution of value because of Customer handling, use, health protection or hygiene. 

We may withhold re-imbursement until after the returned goods have been received, or positive proof of dispatch is supplied. Re-imbursement is normally made within 14 days of receiving the returned goods.

If your account has been fraudulently used by another person to order items from our store, we will without issue provide you a 100% refund including all delivery charges once a crime reference number has been provided to us.

When you purchase an item using our pre-order allocation service (any item that is not stocked physically by Double Boxed Toys) we are providing you with a source, allocate and supply service. We specifically source your item and pay for it on your behalf. Cancellation of these items from your order will incur a 15% restocking fee (rising to 25% restocking fee from 1st January 2023).

Consumer rights regulations allows businesses to charge a reasonable amount to cover their costs. These deductions allow us to cover any administration expenses and to re-market these items.

You can only cancel and amend pre-order items and items ordered specifically for you within 2 hours of ordering. After this point a re-stocking fee will be charged to cancel a pre-order item.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more detail, please review our Returns Policy in section 7 of the Terms & Conditions.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products, and services available via our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

It is the customers responsibility to question any descriptions that they interpret. Double Boxed Toys customer services are happy to reply and provide any photo upon request. For example: Any item listed as ‘Damaged’ or ‘Damaged Box’ or ‘Box issues may have issues relating to their box condition. Box condition issues can vary and can identified more clearly by asking Double Boxed Toys customer services team directly. Collectors boxes / Collection Boxes / Sealed boxed / Mystery Box items are not covered under our standard terms and conditions. We cannot check the internal contents of collection boxes sealed or unsealed (some are taped closed; others are unsealed or cellophane sealed – we do not cover the contents of any of these variants). Contents of mystery boxes cannot be returned or replaced. All items will be photographed and watermarked prior to shipping. Condition can vary, from minor cosmetic damage to more distinct damage such as dents, scuffs and tears. Goods sold as damaged are none-returnable and none-refundable.

Mystery Boxes - we cannot control the items you receive within a mystery box. You are taking the chance of receiving an item you absolutely adore while also facing the possibility you may not like the item you receive. Please ensure you read the full list and possibilities of prizes prior to ordering. Mystery boxes cannot be returned and are final sale items. These cannot be returned for any reason. 

Collectors Boxes - Regarding collectors boxes, especially Funko collectors boxes we cannot control the condition they arrive in or the condition of the contents. We ship them to you the customer exactly as we receive them. Some may be sealed/others not. Some my be cellophane wrapped/others not. This is beyond our control. We recommend that if you need an item from one of these boxes in a certain condition that you buy it in person so that you can verify the condition of the outer packaging. Funko boxes are considered packaging.

In addition to other prohibitions as set forth in these Terms & Conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchant-ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Double Boxed Toys, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Double Boxed Toys and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with UK laws and regulations.

For international shipments: if your country charges import fees and/or handling fees these are your responsibility to pay. If you refuse a parcel due to customs/handling charges Double Boxed Toys Ltd will charge a souricng fee that covers the cost of return delivery plus a 15% sourcing fee.

You can review the most current version of the Terms & Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

  1. We do not accept the return of any product with manufacturing defects such as paint damage, bad paint jobs. Please direct your requests directly to the manufacturer. This includes defects and all print issues.
  2. If an item is specifically ordered in for an order, we cannot guarantee that the item will not have signs of wear and light creasing. Pre-ordered exclusives are often handled by several couriers and re-packed a total of 3 times before they land with the end customer. All exclusive items are not guaranteed in new condition although we do everything in our power to ensure that items arrive with you in the condition we would also expect to receive. We will not send out any item with what we class as damage, severe dents, severe folds, box damage. Light creasing is not classed as damage, minor corner damage is not classed as ‘severe’. We reserve the right to review all requests and cases individually.

    We do not guarantee the outer box condition for any item. Boxes are considered packaging even when considered to be a collectible.

  3. Exclusives are used/2nd hand collectors’ items and consumers rights are in place to protect the customer and our business. Please not that consumer rights for 2nd hand items/collectables and items that are purchased directly for a customer differ from those relating to new items purchased online.
  4. NEW items are classed as any item we order in directly from distribution or Funko directly for you and consumers rights are applicable by law.
  5. If you wish to return an item, please contact our customer services team, you are responsible for return charges on all items.
  6. The statement, all single normal sized Funko Pop items come with Pop Protectors does not apply to sealed boxes and mystery boxes unless stated.
  7. Our returns procedure and acceptance of returns item differs between NEW items, Items ordered in specifically for a customer and 2 nd hand exclusives. For example: if you order a 2nd hand exclusive or we order a specific item for you then you can return or cancel the order without issue, but you will be charged a 15% sourcing fee. Your delivery chargers will be refunded in full if the item has not yet been sent. You will remain responsible to pay for the return delivery charges for the return items you have received.
  8. All items not physically in stock are part of our source and supply service. The service provided includes procurement, packing, import fees and all other costs associated with that item being specifically allocated to your order. All cancellations for these items will incur a 15% restocking fee. Re-stocking fees will rise on January 1st 2023 to 25% which help to recover the costs incurred by the businesses for processing/marketing and shipping these products.

If you bulk order any items on our website (quantities of 2 or more) you are checking out automatically as a business customer. Your consumer rights are transferred to trading standards rights. Trade Customers may incur restocking fees up to 40% of the cost of the product. Delivery dates are always subject to change especially with products from Funko. Cancellations are not accepted for bulk order customers for this reason. We reserve the right to refuse cancellation requests in full for trade customers.

Due to the current situation with periodic indistrial action being taken by postal workers across the UK & Europe and the disruption and restrictions this may cause, if you are expriencing any issues your item is taking longer than usual to arrive, or if there is no movement, in the first instance you MUST contact the delivery partner or courier first to query this before contacting Double Boxed Toys.

  1. Contact your local depot and report your parcel missing
  2. Obtain a missing parcel query reference
  3. Then contact us with all the relevant information
  4. We will then contact the courier and raise a request for a missing parcel on our side
  5. All parcels are scanned with GPRS coordinates at point of drop-off/delivery
  6. If the courier states that the parcel was delivered to your address, we cannot help further
  7. You must escalate this with your local depot

Failure To Collect Parcel / Arrange re-delivery

If an instance occurs whereby you fail to collect your parcel from the post office and the item is returned to us we will reach out to you via email:


  1. You are given 2 weeks to respond before a 40% restocking fee and automatic cancellation applied
  2. You are liable to cover the cost of the re-shipment

Royal Mail - Missing parcel claims can only be made 21 days after shipping, no matter what the scan says for the parcel. In the unfortunate event your parcel goes missing we cannot replace or refund that order until after the 21 day period. Royal Mail have stated that parcels continually travel through their network even without scans/updates appearing online via their tracking. Some parcels only update once delivered. This is the case for domestic and international shipments.

DPD / UPS - Missing parcel claims must be made within 14 days of dispatch, no matter what the scan says for the parcel. In the unfortunate event your parcel goes missing we cannot replace or refund that order until we have raised a claim with the courier company and this claim has been accepted by them. DPD / UPS have stated that parcels continually travel through their network even without scans/updates appearing online via their tracking. Some parcels only update once delivered. This is the case for domestic and international shipments. If the receiver refuses a delivery domestically or in Europe they will be liable for return postage and restocking fees.


If you refuse a parcel or fail to pay any customs fees or import fees and the consignment is returned to Double Boxed Toys Ltd for any reason, you will be charged a set fee of £35.00 + 15% restocking fee due to the return postage costs charged by couriers.

If a discount code is used on a product your customs invoice will still show the total amount prior to the discount. This is in line with UK HMRC requirements. If your local tax authority then charge you customs fees on the full amount this issue must be raised directly within your home country. This is not something we can assist with with the exclusion of providing receipt/copies of invoices.

  1. Double stitching which is visible on some bags is a result of how the products are manufactured and are not classed as defects. Additionally sequin backpack quality varies, missing sequins and none formal sequin patterns are common with LoungeFly items and is classed as none damaged as it is part of the product process/quality.
  2. The ends of stitches may be visible on some bags. This is the way the bags are manufactured and not classed as defects. Unfortunately, this is sometimes just how machines finish in the manufacturing process.
  3. Folds and creases on bags are normal due to the way the items are packaged by the manufacturer. This is common and not classed as defective or damaged. As soon as bags are opened, moved, and used, these creases will appear due to the nature of the materials used.
  4. In stock items can be returned within 14 days of purchase for a full refund.
  5. Items ordered in specifically for your order are part of our source and supply product allocation service. Cancellation of these products will incur a 15% sourcing fee as those products will be paid for on your behalf within 12 hours of order.
  6. Items ordered in specifically for you maintain a 14 day cool off period from the time of order and not receipt of the item. These items are paid for and specifically ordered for you as part of our source and supply service.
  7. Returns of non damaged products / change if mind is to be paid for by the customer. All returned items must be unopened, retaining the attached product tags and returned in the original condition received. Products must be free from smells such as smoke and strong odour and in a resaleable condition. 
  8. Slight marking/finger marks on products is normal might occur.  This is not classed as damage. Partial refunds will not be given on any items which present with this.
  9. LoungeFly/Funko/ Other branded backpacks, wallets, and purses:  always give estimated ETA’s for when they are due to release items to retailers. They cannot serve all retailers at the same time. Therefore, you sometimes see some retailers getting them sooner than others. Lead times to any retailer may vary depending on how quickly the manufacturer can ship out their items. This unfortunately means that sometimes, the 14-21 working day ETA that we give to our customers is extended through no fault of our own, but down to the delivery times of some suppliers. We try our best to stop this from happening.
  10. LoungeFly/Other branded backpacks, wallets, and purses: products are intended for use.
  11. LoungeFly/Other branded backpacks, wallets, and purses:  items arrive with us from various manufacturers, distributors, and other suppliers. Some come wrapped and others do not. We have no choice whether they are wrapped or not. We ship to you in the same condition and with the same original packaging as we receive them. Additionally, re-released products can arrive with us with the old LoungeFly badge or the newer versions. We can only use existing glam product images.
  12. LoungeFly/Other branded backpacks, wallets and purses:  products are intended for use. They do not accept returns for 'wonky zips' or placement. We work the same way.
  13. If you purchase multiple of the same bag, this is classed as a ‘bulk purchase’ and negates the returns policy. Therefore, ‘placement’ bulk purchases will not be eligible for refund.
  14. If you purchase any item which qualifies for free delivery and decide to return this item for any reason, for a refund. The cost of initial delivery to you will be deducted from any refund.

All items, including Mystery Boxes and especially clothing items are final sale and cannot be returned for any reason. Wearable items and footwear purchased using discount codes, purchased during special promotions and during all sales cannot be returned for any reason. It is the customers responsibility to check sizing prior to purchasing.

All hilts are purchased specifically to order. We cannot amend or cancel these items once the orders have been placed. We bubble wrap and protect all hilts and cases on sit within Galaxy's Edge. The hilt cases are often handed over with scratches and scrapes on the boxes. We check and try to exchange them where we can but cannot guarantee no scratches on the outer cases.

If you have any questions or queries, please contact our customer service by using our Customer Services Contact Form.

You can write to us at:

Double Boxed Toys Ltd 
1 Ropers Court
Prescot Business Park
Sinclair Way
L34 1QN

Company Registration Number: 11389712 
VAT Number: GB 296 6353 58